Please use this identifier to cite or link to this item:
http://oaps.umac.mo/handle/10692.1/159| Title: | Dealing with Bad Customers: A Study of Consequences of Customer Mistreatment and the Moderating Effects of Psychological Capital and Service Climate |
| Authors: | CHAN, HIO HEI (陳曉希) |
| Department: | Department of Management and Marketing |
| Faculty: | Faculty of Business Administration |
| Issue Date: | 2017 |
| Citation: | CHAN, H. H. (2017). Dealing with Bad Customers: A Study of Consequences of Customer Mistreatment and the Moderating Effects of Psychological Capital and Service Climate (Outstanding Academic Papers by Students (OAPS)). Retrieved from University of Macau, Outstanding Academic Papers by Students Repository. |
| Instructor: | Prof. LAM, LONG WAI |
| Programme: | MBA |
| URI: | http://oaps.umac.mo/handle/10692.1/159 |
| Appears in Collections: | FBA OAPS 2017 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| OAPS_2017_FBA_003.pdf | 2.43 MB | Adobe PDF | View/Open |
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