1. UM OAPS - Outstanding academic Papers by Students
  2. Faculty of Business Administration
  3. FBA OAPS 2017
Please use this identifier to cite or link to this item: http://oaps.umac.mo/handle/10692.1/159
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DC FieldValueLanguage
dc.contributor.authorCHAN, HIO HEI (陳曉希)-
dc.date.accessioned2017-10-06T02:10:28Z-
dc.date.available2017-10-06T02:10:28Z-
dc.date.issued2017-
dc.identifier.citationCHAN, H. H. (2017). Dealing with Bad Customers: A Study of Consequences of Customer Mistreatment and the Moderating Effects of Psychological Capital and Service Climate (Outstanding Academic Papers by Students (OAPS)). Retrieved from University of Macau, Outstanding Academic Papers by Students Repository.en_US
dc.identifier.urihttp://oaps.umac.mo/handle/10692.1/159-
dc.language.isoen_USen_US
dc.titleDealing with Bad Customers: A Study of Consequences of Customer Mistreatment and the Moderating Effects of Psychological Capital and Service Climateen_US
dc.typeOAPSen_US
dc.contributor.departmentDepartment of Management and Marketingen_US
dc.description.instructorProf. LAM, LONG WAIen_US
dc.contributor.facultyFaculty of Business Administrationen_US
dc.description.programmeMBAen_US
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